HELP CENTER

You Asked, We Answered

WHAT ARE THE SHIPPING AND PROCESSING TIMES?

Please see our Shipping Policy

CAN I EXCHANGE MY PRODUCT(S) OR GET A REFUND?

Please see our Refund Policy.

CAN I CANCEL MY ORDER?

If your order has not been processed or shipped you may request cancellation.

WHAT IF I HAVE THE WRONG ADDRESS?

To ensure your orders arrive as expected please provide correct mailing addresses. In the event a wrong address is put in and the order has not shipped, we can do our best to make the correction. If we are not able to correct the issue orders may be returned and further arrangements will be made.

WHY DOES MY BONNETS/ DURAGS/FUR SLIDES SHIP SEPARATE FROM MY ORDER? WHY DOES IT TAKE SO LONG?

We apologize for any inconvenience this may cause. These items are shipped separately because they ship directly from our vendor. Please take into consideration these vendors may be overseas. In order for us to provide our customers with affordable prices we have selected the most inexpensive shipping methods. We have also included separate shipping information under these products.

Have a question that we didn't answer here? Contact us today, we’d be happy to help. We are also taking messages via text (please be mindful of business hours).

GET IN TOUCH

P.O Box 1623
Waterbury, CT 06721-1623

475-281-1514

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